Contact Us

Messages that omit the basic details of the enquiry usually produce a reply that asks for those details again, so the exchange takes longer than it needs to. Include the essential context.

For feedback about the website itself, state which page you were on and what you were trying to do when the problem appeared. For a complaint about a Grosvenor venue or account, include the relevant dates and the reference number you already hold. A message that names the specific game, promotion or transaction concerned will get a more useful answer than one that refers vaguely to “an issue”.

Use of your message

The information you enter is read by the editorial team that runs this review site, not by Grosvenor. It is used to correct errors in the reviews, to answer your question, and to decide whether a casino needs to be re-tested or re-scored. Website feedback is also collated to identify pages that are confusing or out of date.

Nothing you write is forwarded to the casino operator unless you explicitly ask for that, and even then the transfer happens only after you confirm it in writing. The team does not pass on contact details for marketing purposes, and no third party receives the content of your message.

Handling of personal information

The details you provide are stored only for as long as necessary to deal with your enquiry and to keep a record of the outcome. They are not added to any mailing list, and they are not used to build a profile of you. Access to the messages is restricted to the people who handle correspondence for this website.

If your message concerns a dispute with Grosvenor, the team can explain the options that are open to you, but it cannot intervene in the dispute or make promises on behalf of the operator. For matters involving your own account, you should contact Grosvenor directly through its own channels.

What to avoid

• Do not send payment details, passwords, or full identity documents through this form.
• Do not include another person’s personal information without their consent.
• Do not expect this form to reach Grosvenor’s customer service team; it does not.

Messages that contain abusive language or repeated off-topic content may not receive a reply. The team reads every message, but it responds only to enquiries that relate to the content of this website or to the review process itself.